If your Twitter account has been locked

Update date: 2018/04/20
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If you receive an email that says, "For security purposes, your Twitter account has been locked", or if you receive a screen that says, "Please change your password", follow these steps to set your password so you can use it again.

This is not a deletion or freeze of your Twitter account, but rather a lock for Twitter to protect your account. You will not lose any followers and your tweets will not become invisible to other users.

What to do if you receive an email that says "For security reasons, your Twitter account has been locked"

  1. You will receive an email like this one.

    Click on Reset Password.
  2. The Find a Twitter account screen will appear.

    Enter your Twitter ID or email address and phone number that you have locked.
  3. The email address you registered with Twitter will be displayed. Click Continue to continue.

    If you have registered your phone number, you can receive the code by phone as well.
  4. Click on the link that was sent to you.
  5. Set a new password.

What to do when the "Change my password" screen appears on Twitter

  1. When you are prompted to change your password, click Continue.
  2. The email address you registered with Twitter will be displayed. Click Continue to continue.

    If you have a phone number on file, you can also receive the code by using your phone number.
  3. Click on the link that was sent to you.
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