Regarding not being able to connect Twitter accounts

Update date: 2023/03/13

Thank you for using SocialDog.

An issue with Twitter is currently resulting in social profiles not being able to be added using the "Add a social media profile" button while already logged in to Twitter.

If you experience this issue, please try the following steps.

  1. Open a new browser window in "Incognito" mode.

    Please refer to your browser's help for details on how to use the "Incognito" mode of your browser.

  2. Click "Add a social media profile" to display the Twitter account connection screen.
  3. Please enter your user name and password to Twitter and link up with Twitter.
  4. Enter your Twitter login information and click "Login".
    Note that the entered password will not be stored on SocialDog's system.
  5. After ending incognito mode, return to the SocialDog 'Tweet engagement' page and refresh the page.

We apologize for any inconvenience caused. Feel free to contact us using the contact form if you have any further questions.

Thank you for continuing to use SocialDog.

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