Credit card payments fail

Update date: 2021/04/27

If your credit card payment fails, it may be due to one of the following reasons.

If payment still fails after checking the following, please contact us.

If you are applying for a paid plan for the first time

The following are possible causes.

  • Credit card information is incorrect.
    Please make sure that your credit card number, expiration date, and CVC are entered correctly.
  • The card's credit limit is less than the plan's fee.
    To prevent fraudulent use, we may perform authorization (secure credit limit) even during the free trial to confirm that the plan fee can be settled. .
  • Initial registration for use online has not been completed (for prepaid cards)

If you are already using a paid plan

If payment fails, it will be retried again several times.

When payment fails, please change your credit card information.

If payment fails several times, you will be automatically changed to the Lite plan (free plan). After being changed to the Lite plan (free plan), you can apply for a paid plan again.

Since SocialDog is a prepaid service, even if you apply again, the previously failed payment will not be processed again.

If you are unable to resolve the issue, please feel free to contact support at contact us.

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