Follow users who tweeted the product name
Follow users who tweeted the name of your product or service!
You can expect a high follow back rate as people are likely to be interested in your account.
Use the keyword monitor
For more information on how to use the Keyword monitor.
You can register keywords that can be the name of your product or service to easily collect reviews.
From the screen, you can follow, reply, like and retweet actions to communicate with your customers.