About settlement of charges at the time of plan change

Update date: 2019/04/09
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If you change from a paid plan to a paid plan by credit card payment (browser version), you may be required to pay for the service.

If you cancel (change your plan to a free plan), you will not be reimbursed.

In the case of settlements

We will reimburse you if you make a plan change that meets the following

  • Credit card payment (for browser version, Apple ID payment is not applicable)
  • When you change from a paid plan to a paid plan This includes changes to the payment period (monthly or annual payment categories) and the number of linked accounts only.

When to perform the reimbursement

When you change your plan from a paid plan to a paid plan

※If you change your plan and do not change your payment period (monthly or annual payment categories) before July 13, 2020, you will be reimbursed on the next payment date.

※If you change your plan from a paid plan to a paid plan on or after July 14, 2020, you will be reimbursed at the time you change your plan.

The concept of reimbursement

  • The plan fee is calculated on a daily basis (actually calculated in minutes) and then added to the fee for each period.
  • Charges for unused periods will be prorated and set off from the bill.
  • If we are unable to offset a single charge, we will continue to offset it until the balance is exhausted.
  • Please note that no refunds will be made for unused period of time.

Example.

Example 1: If the plan price goes up due to a change in payment period

The billing timing and amount will be as follows if the plan change is made on May 10 as follows

Plan Name amount of money Payment Date
Before Change Pro plan (monthly payment) 4,980 yen per month 20th of each month
After the change Pro Plan (paid annually) Annual Fee 4,776 yen 10th of each month

Billing date and amount

Date. contents amount billed Note
4/20/2019 Payment date 4,980 yen Pro Plan Fee
5/10/2019 Plan Change 46,100 yen Changed from monthly payments to annual payments. Details of the reimbursement are in the table below
2020/5/10 Payment date 4,776 yen Pro Plan fee (The fee for the Pro Plan is 47,760 yen per year thereafter)

Details of the May 10 reimbursement

Item. Target Period formula amount of money
Price of the revised plan 5/10/2019 - 5/10/2020 47,760 yen 47,760 yen
Unused portion of the plan before the change 5/10 - 5/20 4,980 yen * (10 / 30) -1,660 yen

Settlement amount = 4,7760 - 1,660 = 46,100 yen

Example 2: If you make a plan change that doesn't change the payment period and your plan's price goes up (if you make the plan change before July 13, 2020)

The billing timing and amounts for the following plan changes on May 10 will be as follows

Plan Name amount of money Payment date
Before Change Basic plan (monthly payment) 980 yen per month 20th of each month
After the change Pro plan (monthly payment) 4,980 yen per month 20th of each month

Billing date and amount billed

Date. contents amount billed Note
4/20 Payment date 980 yen Basic Plan Price
5/10 Plan Change 0 yen Change from Basic to Pro Plan
5/20 Payment Date. 6,313 yen Details of the reimbursement are in the table below
6/20 Payment date 4,980 yen Pro Plan fee (4,980 yen per month thereafter)

Details of the May 20 reimbursement

item Target Period formula amount of money
Price of the revised plan 5/10 - 5/20 4,980 yen * (10 / 30) 1,660 yen
Price of the revised plan 5/20 - 6/20 4,980 yen 4,980 yen
Unused portion of the plan before the change 5/10 - 5/20 -980 yen * (10 / 30) -327 yen

Settlement amount = 1,660 + 4,980 - 327 = 6,313 yen

Example 3: A change that doesn't change the payment period, which would lower the price of the plan (if the plan change is made before July 13, 2020)

The billing timing and amounts for the following plan changes on May 10 will be as follows

Plan Name. amount of money Payment date
Before Change Pro plan (monthly payment) 4,980 yen per month 20th of each month
After the change Basic plan (monthly payment) 980 yen per month 20th of each month

Billing date and amount billed

Date. contents amount billed Note
4/20 Payment date 4,980 yen Pro Plan Fee
5/10 Plan Change 0 yen Changing from the Pro plan to the Basic plan
5/20 Payment date 0 yen The details of the settlement are shown in the table below.
As the settlement amount is negative, you will not be charged;
624 yen will be offset in the next settlement
.
6/20. Payment date 624 yen 980 yen - 356 yen = 624 yen
7/20 Payment date 980 yen Basic Plan fee (thereafter the monthly fee will be 980 yen)

Details of the May 20 reimbursement

item Target Period formula Amount
Price of the revised plan 5/10 - 5/20 980 yen * (10 / 30) 327 yen
Price of the revised plan 5/20 - 6/20 980 yen 980 yen
Unused portion of the plan before the change 5/10 - 5/20 -4,980 yen * (10 / 30) -1,663 yen

Settlement amount = 327 + 980 - 1,663 = -624 yen

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