Outage information through May 20, 2020

Update date: 2020/05/19
This article has not yet been translated in the language shown. It is displayed in machine translation, but it may be incorrect.

The Outage Information page has been moved to SocialDog Status. Please see the above page for the latest information.

Stay tuned to Twitter @socialdog_jp for the latest information.

May 14, 2020

SocialDog has been experiencing the following problems

We apologize for any inconvenience this may cause.

fault occurrence time

May 14, 2020 15:25 - 16:19

Details of the failure

  • Access to SocialDog was not possible.

cause

Due to a database server failure

Current situation

resolution

All reserved posts made during the outage were delivered in order by 16:30.

2020/1/22

SocialDog was experiencing the following problems

We apologize for any inconvenience this may cause.

Outage Time

Jan. 22, 2020, 11:30 a.m. to Jan. 23, 2:30 p.m.

Details of the failure

  • An error occurs with reserved posts that contain JPEG images

Cause

Failure on the Twitter API side

present condition

The problem has been resolved.

If you get an error message, please try again.

January 21, 2020

We have been experiencing the following problems with SocialDog.

We apologize for any inconvenience caused and apologize for the inconvenience.

Outage time

From 15:40, January 21, 2020, to 13:05, January 24, 2020, we are sorry for the inconvenience.

Details of the failure

  • Multiple posts are posted to multiple SocialDog accounts when using multiple Twitter accounts.

cause

The above glitch was introduced when SocialDog's processing of reserved posts was updated on January 21.

present condition

The obstacle has been resolved.

If you have posted twice, we apologize and ask that you delete it yourself.

11/14/2019 -

We have been experiencing the following problems with SocialDog.

We apologize for any inconvenience caused and apologize for the inconvenience.

Outage time

11/14/2019 at about 10:10 a.m. Intermittently.

Details of the failure

  • It takes a long time to update the data.

cause

under investigation

present condition

Obstacles Resolved.

11/20/2019

SocialDog has been experiencing the following problems

We apologize for any inconvenience this may cause.

Outage Time

11/20/2019 11:06 am - 12:10 pm

Obstacles

  • Failed to process." and failure to like or unfollow.

Cause

Hardware failure of the DB server

present condition

The fault has been resolved.

If you receive an error message, please try again.

Nov 14, 2019 -

We have been experiencing the following problems with SocialDog.

We apologize for any inconvenience caused.

Outage Time

11/14/2019 at about 10:10 a.m. Intermittent.

Details of the failure

  • It takes a long time to update the data.

cause

under investigation

present condition

We are investigating for improvement.

If the data update is not completed, we apologize, but please be patient.

Nov. 5 - Nov. 8, 2019

We have been experiencing the following problems with SocialDog.

We apologize for any inconvenience caused and apologize for the inconvenience.

Outage time

11/5/2019 12:45 - 11/8/2019 0:51

Disability

  • It takes a long time to update the data.

cause

The Twitter side of the equation

present condition

This has now been resolved.

If you do not complete the data update, we apologize for the delay.

Oct 2, 2019

We have been experiencing the following problems with SocialDog.

We apologize for any inconvenience caused.

fault occurrence time

10/2/2019 from about 10:00 to 21:00

Details of the failure

  • Failed or delayed submission of reserved posts
  • No update of data

cause

The Twitter side of the equation

present condition

This has now been resolved.

If you want to resubmit a reservation, please click the "Re-submit" button. If you wish to resubmit a reservation, please click the "Resubmit" button and try again.

We apologize for any inconvenience this may cause.

9/12/2019

We have been experiencing the following problems with SocialDog

We apologize for any inconvenience this may cause.

Outage Time

-9/12/2019 23:40 - 9/12/2019 23:55

Disability

  • Posting of reserved posts is delayed for up to 15 minutes.
  • No data update
  • I can't access SocialDog

cause

Hardware failure (automatically recovered after the failure was detected)

present condition

By 23:55, all delays, data updates, etc. have been resolved.

We apologize for any inconvenience this may cause.

11/9/2019

We have been experiencing the following problems with SocialDog.

We apologize for any inconvenience caused.

fault occurrence time

9/11/2019 8:55pm - 9/12/2019 1:15pm

Details of the failure

  • Reserved posts will not be posted.
  • No data update

Cause.

program malfunction

present condition

By 1:15, all delays, data updates, etc. have been resolved.

We apologize for any inconvenience this may cause.

Aug 5, 2019

We regret to inform you that we are experiencing the following problems with SocialDog

We apologize for any inconvenience caused and apologize for the inconvenience.

Outage time

Aug. 5, 2019 - Aug. 7, 2019 at 5:00 p.m.

Details of the failure

  • Posting of reserved posts is delayed for up to 30 minutes.

cause

Due to the increase in the number of users, there has been a delay in the processing of tweets.

Current status

The problem has now been resolved.

We apologize for any inconvenience this may cause.

6/28/2019 - 30

We have been experiencing the following problems with SocialDog. We apologize for any inconvenience caused.

fault occurrence time

6/28/2019, 18:00 - 6/30/2019, 09:35

Details of the failure

  • I can't tweet from the iPhone app.

present condition

Due to a glitch in the iPhone app, we have been temporarily unable to tweet. We apologize for the inconvenience. We are sorry for the inconvenience.

6/25/2019

We have been experiencing the following problems with SocialDog. We apologize for any inconvenience caused.

Outage time

June 25, 2019, 5:00 - June 27, 2019, 2:00 p.m.

Details of the failure

  • Data updates take an inordinate amount of time and are not completed.
  • Can't get the latest tweets or mentions
  • Daily reports (emails) are delivered too late or not delivered.
  • The numbers on the dashboard from 6/25-26 don't show up

present condition

There was a problem due to a communication error with Twitter. This has been resolved now.

Over 600,000 accounts!

An indispensable tool
for Twitter marketing

Just login with your Twitter account to start viewing analytics,
scheduling posts, and managing your followers right away.